Customers across the U.S. are reporting airline computer issues at a number of airports.
A flood of tweets began to roll in a little after 11am ET (8am PT) of computer or network issues. Passengers on the ground said the issues related to the flight check-in systems and were unable to issue boarding passes.
A spokesperson for American Airlines confirmed the issue was with the Sabre flight reservation and booking system, used by several major airlines — including WestJet, Alaska Airlines and JetBlue, which are all reporting issues.
American Airlines said the “brief technical issue” was resolved after 11:40am ET, and apologized to customers.
One passenger on the ground at Portland International Airport said there are “no flights taking off.” Several other customers complained of outages and delays across the country.
Sabre is one of a handful of flight reservation systems used by airlines around the world. Sabre, developed by Texas-based Sabre Holdings, provides service more than 400 airlines and 220,000 hotels. The company reported a significant data breach in mid-2017 affecting its hotel reservation system, which allowed hackers to scrape millions of credit cards.
We reached out to several other airlines for comment and a status update on the situation and will report back once they come in. Sabre did not immediately respond to a request for comment.
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